Please select your address from the list below. If your address is not listed here, it has been identified as one that we are unable to serve as yet due to a lack of suitable, existing infrastructure. Please register your interest here and we will be in touch when we are able to provide a service at your address.
It appears we already serve our Trooli network to this house. If you are in the process of moving to this address or want to transfer the service into your name, please call our sales team on 0800 358 7680 (Option 1) so they can assist.
It appears we already have an order in progress for this property and our service activation team will be in touch in due course to confirm your installation. Please call our sales team on 0800 358 7680 (Option 1) if you have any further questions on your order.
What Is The Fair And Acceptable Use Policy?
Trooli wants its customers to know how to use the Trooli Home Broadband Services and the Trooli Business Broadband Services (“The Services”) fairly, safely and legally. This Fair and Acceptable Use policy (“FAUP”) forms part of your contract with us and covers:
Any reference to “You” in this FAUP means you and anyone else that you allow to use The Services including anyone who accesses The Services due to your removal of, or failure to maintain, wireless encryption security on your wireless router.
We will notify you by email when we update this FAUP. Your continued use of the Services after any change to the FAUP constitutes acceptance of the updated FAUP.
Fair Use
Having unlimited monthly data usage is important to our customers and, unless we have agreed otherwise with you, all Trooli packages come with no usage cap. Trooli will never use traffic management to slow down your service.
Acceptable Use
Introduction
Trooli Home Broadband Services. You have an obligation to use our Services for private, personal, and legitimate consumer purposes only. As the Account Holder, you shall at all times remain fully responsible for any use of the Services by you or anyone else at your property (including your family and any visitors to the property).
Trooli Business Broadband Services. As the Account Holder, you shall at all times remain fully responsible for any use of the Services by you or anyone else at your property (including your employees and any visitors to the premises).
As the Account Holder, you are liable for all use of the account(s) in your name, irrespective of use without your knowledge and/or consent. You are solely responsible for your use of the Internet and any web space that you own or control.
Trooli’s Enforcement Actions
We reserve the right to investigate any suspected violations of the FAUP. An investigation may include gathering information from the Account Holder involved and the complaining party, if applicable, and examination of material on our servers, networks or any other Equipment associated with the Services. By accessing the Internet via the Services you are deemed to have granted us permission to monitor the data transferred by your computer systems and networks in order to ensure that you remain compliant with the terms of this FAUP.
We will take enforcement action if an Account Holder abuses The Services. We will always attempt to work with you prior to terminating Services (but are not obliged to do so) to avoid future violations of the FAUP, before taking any action that will affect the Account Holder’s use of the Services.
The actions we may take, that we deem appropriate, at any time include but are not restricted to:
We may in certain circumstances be legally obliged to disclose information to relevant authorities, regulators, law enforcement agencies and other third parties. In any event, in addition to any other action we may take, we reserve the right to notify these entities of any acts that may constitute unlawful conduct.
We reserve the right to restrict access to any illegal content, however we do not monitor all content available through the Services. We cannot guarantee that you will be unable to access illegal or offensive content on the internet. We recommend that you install appropriate security measures on your computer systems, such as parental controls, virus protection and firewalls.
We reserve the right to remove any material from any server under our control. We may block any electronic communication that we reasonably consider to have breached this FAUP.
Use Of The Services
You must not use the Services in any way that is unlawful or illegal in respect of the laws and regulations in force from time to time in the United Kingdom. See details in clause 3.11 below.
Specific prohibited acts in relation to Trooli’s systems, Services and Equipment include but are not limited to:
You must ensure that your computer systems and network are not configured in such a way that others are able to exploit them in order to disrupt the internet or any other third party network. This includes but is not limited to ensuring that your network cannot be exploited as an Open mail relay, Open Proxy Server, or as a component of a wider network used in denial, or distributed denial of Service attacks by third parties.
You must not adapt, modify, decompile or reverse engineer any part of the Trooli Services or Equipment.
Making A Complaint
Please view our Code Of Practice
You can make a complaint about someone’s use of The Services, or in relation to any content accessible through The Services, by contacting us in any of the following ways:
We will use your personal data and other account information in connection with any investigation carried out by Trooli in accordance with this FAUP and our Privacy Policy, including by disclosing it to any third-party authority that we consider has a legitimate interest in any such investigation or its outcome.
Customer Support
Phone: 0800 358 7680
email: [email protected]
Opening Hours
Mon to Fri 08:30 - 18:00
Sat-Sun, Bank Hol. 09:00 -17:00
Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]
Opening Hours
Mon to Fri 08:00 - 18:00
Sat-Sun, Bank Hol. Closed
Recontracts
Phone: 0800 054 1333
email: [email protected]
Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed
Cancellations
Phone: 0800 054 1333
email: [email protected]
Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed
Copyright Trooli Ltd © 2024. All rights reserved. Registered in England and Wales. Company Reg No. 4366668. 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE