Price Guide

PRICE GUIDE FOR TROOLI BROADBAND

The Price Guide forms part of your Agreement with Trooli and sets out Trooli’s current pricing information in four sections:

The monthly tariff and one-off activation fee.
Other charges such as early termination charges, engineer visits, and non-standard installation charges; and optional services and features that can be added to your package.

Please note that for Home Services VAT is included in the charges if required and is applied at the UK standard rate in force unless otherwise stated. For Business Services the charges exclude VAT.

MONTHLY TARIFF AND ACTIVATION FEE

Your monthly tariff and activation fee at the time your Agreement commenced is set out in your Service Confirmation.
The monthly tariff may increase in April each year by a percentage equal to the Retail Price Index (RPI) data for January of the same year.
The monthly tariff applies for the entire duration of the Minimum Term you have agreed to stay with us. After this period, it may revert to the current rate set out in this Price Guide.
The monthly tariff may include Offer Terms for a defined period where applicable, which are also set out in your Service Confirmation.
The monthly tariff is billed for the month ahead unless we say otherwise, and the activation fee is added to your first bill.

TROOLI HOME SERVICES

Services are supplied using Fibre to the Premises (FTTP).
All contract lengths are 24 months unless otherwise stated.
Orders include our modem and wireless router with free delivery.
You do not require a home phoneline. For existing customers where a phone service has been provided historically, please see this Price Guide for current line rental and other telephony charges.
Current pricing can be found here: Products

TROOLI BUSINESS SERVICES

Services are supplied using Fibre to the Premises (FTTP).
All contract lengths are 18 months unless otherwise stated.
Order includes a modem and business standard router and ONE fixed IP address.
You do not require a phoneline. For existing customers where a phone service has been provided historically, please see this Price Guide for current line rental and other telephony charges.
Current pricing can be found here: Products.

OTHER CHARGES

FTTP INTERNAL INSTALLATION: TROOLI APPROVED INSTALLATION OPTION

Your Internal Installation will be carried out by one of our own Trooli installation teams.
A standard installation will include up to 5m of internal cabling to connect our broadband.

Internal installation fee (Home)	£120
Internal installation fee (Business)	£100 + VAT
Additional cabling work (Home)	£6 per metre
Additional cabling work (Business)	£5 per metre + VAT

BUSINESS SERVICE OPTIONS

5 fixed IP addresses	£15.00 + VAT per month
Bridging	£25.00 + VAT per month

BILLING

	DESCRIPTION	CHARGE
Bill payment handling charges	Direct Debit	FREE
Direct Debit reinstatement charge	If Direct Debit instructions are cancelled or fail, we may add a reinstatement charge to your next bill	£5.00
Late payment interest charges	If you pay late we may charge interest.	4% above the base rate of HSBC each year
Late payment administration charge	If we do not receive payment by the notified date on your reminder letter we will add an administration charge.	£7.50
Paper billing	Per paper bill issued	£3.00

SERVICE SUSPENSION OR TERMINATION

	DESCRIPTION	CHARGE
Early termination charge	Termination of your service before the end of your Minimum Term – variable fee calculated based on the number of months remaining in the minimum term	100% of the monthly tariff + call plan + additional services per month remaining
Service restriction fee	If we have to suspend your service a line restriction fee is charged	£5.00

SERVICE & MAINTENANCE CHARGES

Engineer visits are free of charge if a fault is found to lie within the Trooli network. You will be charged for the engineer visit if the fault lies on the customer side of the network.

	DESCRIPTION	CHARGE
Missed engineer appointment		£84.00
Late cancellation of order	Any time or day after 12pm (noon) two working days before your scheduled visit	£48.00
Engineer visit – first hour	Fault within customer premises – first hour charge	£108.00
Engineer visit – hourly charge	Fault within customer premises – hourly charge (or part thereof)	£48.00
Replacement Trooli broadband router – Technicolor	If replacement Residential/business Technicolor equipment is required after the warranty has expired	£125.00
Replacement Trooli broadband router – Billion (covering legacy routers)	If replacement Business Billion equipment is required after the warranty has expired	£280.00
Replacement Trooli broadband modem – FTTP	If replacement Optical Network Termination (ONT) modem equipment is required after the warranty has expired	£250.00
Failure to return Trooli equipment	For cancelled orders Router (Technicolor residential and Business) Router (Billion) Modem	£125.00 £280.00 £250.00
Trooli equipment returned in a damaged state	Other than fair wear-and-tear	£60.00
Customer requested service visit – phone socket relocation	The service visit will be carried out by Openreach and charged by Trooli	£120.00
Customer requested service visit – additional phone socket relocation	The service visit will be carried out by Openreach and charged by Trooli	£60.00
Trooli equipment P&P		£9.95

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