Price Guide - Trooli

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Price Guide

PRICE GUIDE FOR TROOLI BROADBAND

The Price Guide forms part of your Agreement with Trooli and sets out Trooli’s current pricing information in four sections:

  • The monthly tariff and one-off activation fee.
  • Other charges such as early termination charges, engineer visits, and non-standard installation charges; and optional services and features that can be added to your package.

Please note that for Home Services VAT is included in the charges if required and is applied at the UK standard rate in force unless otherwise stated. For Business Services the charges exclude VAT.

MONTHLY TARIFF AND ACTIVATION FEE

  • Your monthly tariff and activation fee at the time your Agreement commenced is set out in your Service Confirmation.
  • The monthly tariff may increase in April each year by a percentage equal to the Retail Price Index (RPI) data for January of the same year.
  • The monthly tariff applies for the entire duration of the Minimum Term you have agreed to stay with us. After this period, it may revert to the current rate set out in this Price Guide.
  • The monthly tariff may include Offer Terms for a defined period where applicable, which are also set out in your Service Confirmation.
  • The monthly tariff is billed for the month ahead unless we say otherwise, and the activation fee is added to your first bill.

TROOLI HOME SERVICES

  • Services are supplied using Fibre to the Premises (FTTP).
  • All contract lengths are 24 months unless otherwise stated.
  • Orders include our modem and wireless router with free delivery.
  • You do not require a home phoneline. For existing customers where a phone service has been provided historically, please see this Price Guide for current line rental and other telephony charges.
  • Current pricing can be found here: Products

TROOLI BUSINESS SERVICES

  • Services are supplied using Fibre to the Premises (FTTP).
  • All contract lengths are 18 months unless otherwise stated.
  • Order includes a modem and business standard router and ONE fixed IP address.
  • You do not require a phoneline. For existing customers where a phone service has been provided historically, please see this Price Guide for current line rental and other telephony charges.
  • Current pricing can be found here: Products.

OTHER CHARGES

 

FTTP INTERNAL INSTALLATION: TROOLI APPROVED INSTALLATION OPTION

  • Your Internal Installation will be carried out by one of our own Trooli installation teams.
  • A standard installation will include up to 5m of internal cabling to connect our broadband.
Internal installation fee (Home) £120
Internal installation fee (Business) £100 + VAT
Additional cabling work (Home) £6 per metre
Additional cabling work (Business) £5 per metre + VAT

 

BUSINESS SERVICE OPTIONS

5 fixed IP addresses £15.00 + VAT per month
Bridging £25.00 + VAT per month

BILLING

  DESCRIPTION CHARGE
Bill payment handling charges Direct Debit FREE
Direct Debit reinstatement charge If Direct Debit instructions are cancelled or fail, we may add a reinstatement charge to your next bill £5.00

 

Late payment interest charges If you pay late we may charge interest. 4% above the base rate of HSBC each year
Late payment administration charge If we do not receive payment by the notified date on your reminder letter we will add an administration charge. £7.50

 

Paper billing Per paper bill issued £3.00

 

SERVICE SUSPENSION OR TERMINATION

 

DESCRIPTION

CHARGE
Early termination charge Termination of your service before the end of your Minimum Term – variable fee calculated based on the number of months remaining in the minimum term 100% of the monthly tariff + call plan + additional services per month remaining
Service restriction fee If we have to suspend your service a line restriction fee is charged £5.00

 

SERVICE & MAINTENANCE CHARGES

Engineer visits are free of charge if a fault is found to lie within the Trooli network. You will be charged for the engineer visit if the fault lies on the customer side of the network.

  DESCRIPTION CHARGE
Missed engineer appointment £84.00
Late cancellation of order Any time or day after 12pm (noon) two working days before your scheduled visit £48.00
Engineer visit – first hour Fault within customer premises – first hour charge £108.00
Engineer visit – hourly charge Fault within customer premises – hourly charge (or part thereof) £48.00
Replacement Trooli broadband router – Technicolor If replacement Residential/business Technicolor equipment is required after the warranty has expired £125.00
Replacement Trooli broadband router – Billion (covering legacy routers) If replacement Business Billion equipment is required after the warranty has expired £280.00
Replacement Trooli broadband modem – FTTP If replacement Optical Network Termination (ONT) modem equipment is required after the warranty has expired £250.00
Failure to return Trooli equipment For cancelled orders

Router (Technicolor residential and Business)

Router (Billion)

Modem

 

£125.00

£280.00

£250.00

Trooli equipment returned in a damaged state Other than fair wear-and-tear £60.00
Customer requested service visit – phone socket relocation The service visit will be carried out by Openreach and charged by Trooli £120.00
Customer requested service visit – additional phone socket relocation The service visit will be carried out by Openreach and charged by Trooli £60.00
Trooli equipment P&P £9.95

Contact

Customer Support
Phone: 0800 358 7680
email: [email protected]

Mon-Fri: 08:30 - 18:00
Sat-Sun & Bank Hol: 09:00 - 17:00

Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]

Mon-Fri: 08:00 - 20:00
Sat-Sun & Bank Hol: Closed

Recontracts
Phone: 0800 054 1333
email: [email protected]

Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed

Cancellations
Phone: 0800 054 1333
email: [email protected]

Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed

QUICK LINKS

Copyright Trooli Ltd © 2023. All rights reserved. Registered in England and Wales. Company Reg No. 4366668. 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE

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