PRICE GUIDE FOR TROOLI BROADBAND AND TELEPHONY SERVICES

The Price Guide forms part of your Agreement with Trooli and sets out Trooli’s current pricing information in four sections:

  • The monthly tariff and one-off activation fee.
  • Usage charges(billed after use).
  • Other charges such as early termination charges, engineer visits, and non-standard installation charges; and optional services and features that can be added to your package.
  • Telephony services charges (if taken).

Please note that for Home Services VAT is included in the charges if required and is applied at the UK standard rate in force unless otherwise stated. For Business Services the charges exclude VAT.

MONTHLY TARIFF AND ACTIVATION FEE

  • Your monthly tariff and activation fee at the time your Agreement commenced is set out in your Service Confirmation.
  • The monthly tariff is billed for the month ahead unless we say otherwise, and the activation fee is added to your first bill.
  • The monthly tariff will increase in April each year by a percentage equal to the Retail Price Index (RPI) data for January of the same year.
  • The monthly tariff applies for the entire duration of the Minimum Term you have agreed to stay with us. After this period, it will revert to the current rate set out in this Price Guide.
  • The monthly tariff may include Offer Terms for a defined period where applicable, which are also set out in your Service Confirmation.

TROOLI HOME SERVICES

  • Services are supplied using Fibre to the Premises (FTTP).
  • All contract lengths are 18 months unless otherwise stated.
  • Orders include our modem and wireless router with free delivery.
  • You do not require a home phone line, but you may wish to take a phone service from us. Please see this Price Guide for current line rental and other telephony charges.
  • Current pricing can be found here: Products

TROOLI BUSINESS SERVICES

  • Services are supplied using Fibre to the Premises (FTTP).
  • All contract lengths are 18 months unless otherwise stated.
  • Order includes a modem and business standard router and ONE fixed IP address.
  • You do not require a home phone line, but you may wish to take a phone service from us. Please see this Price Guide for current line rental and other telephony charges.
  • Current pricing can be found here: Products.

 

OTHER CHARGES

OPTIONAL EMAIL ADDRESS

Per email – Home Services £3.50 per month
Per email – Business Services £2.90 per month + VAT

 

FTTP INTERNAL INSTALLATION: INDEPENDENT INSTALLATION OPTION

If you have opted to complete your internal connection to the outside box independently, you will need to confirm the length of fibre ‘outside-to-inside’ cable required. The standard length is 15m. There is a charge for fibre cables longer than 15m.

Outside-to-Inside FTTP cable (length)
15m FREE
30m £24.00
40m £32.00
50m £40.00
60m £48.00
70m £56.00
80m £64.00

 

FTTP INTERNAL INSTALLATION: TROOLI APPROVED INSTALLATION OPTION

If you choose this option your Internal Installation will be carried out by one of our own Trooli installation teams.

Internal installation fee (Home) £120
Internal installation fee (Business) £100 + VAT
Additional cabling work (Home) £6 per metre
Additional cabling work (Business) £5 per metre + VAT

 

BUSINESS SERVICE OPTIONS

5 fixed IP addresses £15.00 + VAT per month
Bridging £25.00 + VAT per month

BILLING

  DESCRIPTION CHARGE
Bill payment handling charges Direct Debit FREE
Failed payment charge If any payment method fails we add a charge per failed payment £5.00

 

Direct Debit reinstatement charge If Direct Debit instructions are cancelled or fail, we may add a reinstatement charge to your next bill £5.00

 

Late payment interest charges If you pay late we charge interest 4% above the base rate of HSBC each year
Late payment administration charge If we don’t receive payment within 7 days of your reminder letter £7.50

 

Paper billing Per paper bill issued £1.90

 

SERVICE SUSPENSION OR TERMINATION

  DESCRIPTION CHARGE
Early termination cease fee Termination of your service before the end of your Minimum Term – fixed administration fee £15
Early termination charge Termination of your service before the end of your Minimum Term – variable fee calculated based on the number of months remaining in the minimum term 100% of the monthly tariff + call plan + additional services per month remaining
Service restriction fee If we have to suspend your service a line restriction fee is charged £5.00

 

SERVICE & MAINTENANCE CHARGES

Engineer visits are free of charge if a fault is found to lie within the Trooli network. You will be charged for the engineer visit if the fault lies on the customer side of the network.

  DESCRIPTION CHARGE
Missed engineer appointment £108.00
Late cancellation of order Any time or day after 12pm (noon) two working days before your scheduled visit £60.00
Engineer visit – first hour Fault within customer premises – first hour charge £144.00
Engineer visit – hourly charge Fault within customer premises – hourly charge (or part thereof) £72.00
Replacement Trooli broadband router – Technicolour If replacement Technicolor equipment is required after the warranty has expired £125.00
Replacement Trooli broadband router – Billion If replacement Billion equipment is required after the warranty has expired £225.00
Replacement Trooli broadband modem – FTTP If replacement Adtran modem equipment is required after the warranty has expired £250.00
Failure to return Trooli equipment For cancelled orders

Router (Technicolour)

Router (Billion)

Modem

 

£125.00

£225.00

£250.00

Trooli equipment returned in a damaged state Other than fair wear-and-tear £60.00
Customer requested service visit – phone socket relocation The service visit will be carried out by Openreach and charged by Trooli £120.00
Customer requested service visit – additional phone socket relocation The service visit will be carried out by Openreach and charged by Trooli £60.00
Trooli equipment P&P £9.95

 

PHONE SERVICES

HOME TELEPHONE PLANS AND CALL FEATURES

LINE ONLY  
Line rental £17 per month
Local and National Calls 6.00 pence per minute
UK mobiles 7am-7pm: 12.70 pence per minute; 7pm-7am: 7.70 pence per minute
Calls to 0800 and 0800 No charge
Call set-up charge per call 9.6 pence per call

 

CALL PACKAGES  
Unlimited weekend and evening £3.00 per month
Unlimited anytime £6.00 per month

 

CALLING FEATURES    
1571 The 1571 feature answers phone calls when you’re away from the phone or engaged on another call. It is included with line rental with a standard greeting; optional to add your own greeting. Standard – FREE with line rental. Customised greeting – 50p per month
Number Withheld Prevent the person you are calling from seeing your phone number. This is included as standard with line rental. FREE with line rental
Caller Display This feature shows the number of the person who is calling you. FREE with line rental
Call Diversion Divert your calls to your mobile or another phone. £3.00 per month
Anonymous Call Reject This feature stops calls being received from withheld numbers. £4.00 per month
3-Way Calling This feature allows three people to be on the phone in one conversation. £2.50 per month
Call Minder Retrieve your answer phone messages from any phone, anywhere, at any time. £3.00 per month
Call Sign Have a different ring tone and an extra number so you can make sure the right person answers the phone £2.50 per month
Call Waiting This feature tells you when other people are trying to ring you whilst you are on the phone. £2.50 per month
Ring Back If you make a call to an engaged number just press 5 and the feature will call you when the number has become free and available. £1.80 per month
Choose to Refuse This feature allows you to stop up to 10 unwanted numbers getting through to call you. £3.75 per month
Reminder Call An alarm clock on your phone – it will ring when it is programmed to. £2.50 per month

 

BUSINESS TELEPHONE PLANS AND CALL FEATURES

LINE CHARGE  
Line rental £15 + VAT per month

 

BUSINESS CALL PACKAGE: TROOLI ONE
Local and National Calls 1 pence per minute
UK mobiles 5 pence per minute