Please select your address from the list below. If your address is not listed here, it has been identified as one that we are unable to serve as yet due to a lack of suitable, existing infrastructure. Please register your interest here and we will be in touch when we are able to provide a service at your address.
It appears we already serve our Trooli network to this house. If you are in the process of moving to this address or want to transfer the service into your name, please call our sales team on 0800 358 7680 (Option 1) so they can assist.
It appears we already have an order in progress for this property and our service activation team will be in touch in due course to confirm your installation. Please call our sales team on 0800 358 7680 (Option 1) if you have any further questions on your order.
The Price Guide forms part of your Agreement with Trooli and sets out Trooli’s current pricing information in four sections:
Please note that for Home Services VAT is included in the charges if required and is applied at the UK standard rate in force unless otherwise stated. For Business Services the charges exclude VAT.
Internal installation fee (Home) | £120 |
Internal installation fee (Business) | £100 + VAT |
Additional cabling work (Home) | £6 per metre |
Additional cabling work (Business) | £5 per metre + VAT |
5 fixed IP addresses | £15.00 + VAT per month |
Bridging | £25.00 + VAT per month |
DESCRIPTION | CHARGE | |
Bill payment handling charges | Direct Debit | FREE |
Direct Debit reinstatement charge | If Direct Debit instructions are cancelled or fail, we may add a reinstatement charge to your next bill | £5.00
|
Late payment interest charges | If you pay late we may charge interest. | 4% above the base rate of HSBC each year |
Late payment administration charge | If we do not receive payment by the notified date on your reminder letter we will add an administration charge. | £7.50
|
Paper billing | Per paper bill issued | £3.00 |
|
DESCRIPTION |
CHARGE |
Early termination charge | Termination of your service before the end of your Minimum Term – variable fee calculated based on the number of months remaining in the minimum term | 100% of the monthly tariff + call plan + additional services per month remaining |
Service restriction fee | If we have to suspend your service a line restriction fee is charged | £5.00 |
Engineer visits are free of charge if a fault is found to lie within the Trooli network. You will be charged for the engineer visit if the fault lies on the customer side of the network.
DESCRIPTION | CHARGE | |
Missed engineer appointment | £84.00 | |
Late cancellation of order | Any time or day after 12pm (noon) two working days before your scheduled visit | £48.00 |
Engineer visit – first hour | Fault within customer premises – first hour charge | £108.00 |
Engineer visit – hourly charge | Fault within customer premises – hourly charge (or part thereof) | £48.00 |
Replacement Trooli broadband router – Technicolor | If replacement Residential/business Technicolor equipment is required after the warranty has expired | £125.00 |
Replacement Trooli broadband router – Billion (covering legacy routers) | If replacement Business Billion equipment is required after the warranty has expired | £280.00 |
Replacement Trooli broadband modem – FTTP | If replacement Optical Network Termination (ONT) modem equipment is required after the warranty has expired | £250.00 |
Failure to return Trooli equipment | For cancelled orders
Router (Technicolor residential and Business) Router (Billion) Modem |
£125.00 £280.00 £250.00 |
Trooli equipment returned in a damaged state | Other than fair wear-and-tear | £60.00 |
Customer requested service visit – phone socket relocation | The service visit will be carried out by Openreach and charged by Trooli | £120.00 |
Customer requested service visit – additional phone socket relocation | The service visit will be carried out by Openreach and charged by Trooli | £60.00 |
Trooli equipment P&P | £9.95 |
Customer Support
Phone: 0800 358 7680
email: [email protected]
Mon-Fri: 08:30 - 18:00
Sat-Sun & Bank Hol: 09:00 - 17:00
Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]
Mon-Fri: 08:00 - 20:00
Sat-Sun & Bank Hol: Closed
Recontracts
Phone: 0800 054 1333
email: [email protected]
Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed
Cancellations
Phone: 0800 054 1333
email: [email protected]
Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed
Copyright Trooli Ltd © 2023. All rights reserved. Registered in England and Wales. Company Reg No. 4366668. 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE