Please select your address from the list below. If your address is not listed here, it has been identified as one that we are unable to serve as yet due to a lack of suitable, existing infrastructure. Please register your interest here and we will be in touch when we are able to provide a service at your address.
It appears we already serve our Trooli network to this house. If you are in the process of moving to this address or want to transfer the service into your name, please call our sales team on 0800 358 7680 (Option 1) so they can assist.
It appears we already have an order in progress for this property and our service activation team will be in touch in due course to confirm your installation. Please call our sales team on 0800 358 7680 (Option 1) if you have any further questions on your order.
Your privacy is important to us. This policy explains what personal information we collect from you when you purchase products and services from us, when you use our website and when you contact us, how we store and use it, and how you can access and manage this information.
We collect information to help manage your account:
The law also requires us to keep some information. Occasionally this information is anonymised, so you can’t be identified.
We collect information when you sign up with us, contact us and when you use our products and services.
For example, when you:
We use and analyse your information to keep in touch with you and to supply and improve our products and services. Sometimes we’ll combine and anonymise this information, so you won’t be identified. In particular, this means using your information to:
Or to:
We are allowed to use your information in these ways and share the information as described below because:
In connection with the purposes described above, we may share your information with others. This might mean sharing your information with our sub-contractors or prospective partners who help us run our services, for example our billing or installation services.
We might also share your information:
There are certain reasons we have to keep hold of your information.
We keep information while you’re our customer or after you’ve left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose. For example, we might need to sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it.
You have a number of legal rights in relation to the information that we hold about you, including
If you don’t want us to send you relevant offers or marketing information let us know by contacting us using the details set out in the “Contact us” section of our website.
We use cookies on our websites. A cookie is a piece of information stored in a small file which is sent to and from web pages. They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser. They are anonymous, so they don’t store any personal information of any kind. Find out more here.
Please remember, any emails or other communications you send over the internet aren’t safe unless they have been encrypted. The communications might go through a few countries before they get to the recipient, even if the recipient lives in the same street as you! Unfortunately, that is how the internet works. If someone gets into your emails without your permission, or your personal information is shared publicly as a result of unencrypted communications, we can’t accept responsibility because it is out of our control.
Customer Support
Phone: 0800 358 7680
email: [email protected]
Mon-Fri: 08:30 - 18:00
Sat-Sun & Bank Hol: 09:00 - 17:00
Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]
Mon-Fri: 08:00 - 20:00
Sat-Sun & Bank Hol: Closed
Recontracts
Phone: 0800 054 1333
email: [email protected]
Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed
Cancellations
Phone: 0800 054 1333
email: [email protected]
Mon-Fri: 09:00 - 17:00
Sat-Sun & Bank Hol: Closed
Copyright Trooli Ltd © 2023. All rights reserved. Registered in England and Wales. Company Reg No. 4366668. 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE