Guides - Installation

Your Trooli Fibre to the Premises Installation

Two installation stages

Your new fibre optic connection will be built in two stages: the External Installation and the Internal Installation.

Stage 1: The external Installation

The External Installation is completed by Trooli. This brings the fibre optic cable up to the outside of your premises (what we call the ‘External Demarcation Point’). It will usually be next to the current copper telephone cable entry to your premises. We install a small box onto your external wall, and our fibre optic cable is connected into this box.

Stage 2: The internal installation

The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router.

A hole will be drilled through your external wall next to the small box that was installed during Stage 1, and an internal fibre optic cable (provided by Trooli) is routed from the outside box to the internal equipment location.  You have two options to perform this Internal Installation.

Option 1: Independent Installation

Some Trooli customers complete their internal connection to the outside box independently. We will provide you with your kit, which includes the cable and other accessories. You can choose from various lengths of internal cable, starting from 15m (FREE) up to 80m (please see our Price Guide for pricing).

The fibre optic cable is designed to be appropriately robust, however it is protecting very delicate glass fibre strands and therefore needs to be handled with care. If you damage the cable you will be charged for a replacement cable.

Your kit will also include the modem and router. These optical devices must only be fitted by a qualified technician – it is very important that you do not attempt to connect these yourself. Please keep these boxes in a safe place for your final appointment with a Trooli technician who completes the final commissioning of your new ultrafast fibre services. The cost of this commissioning service is included in your activation fee.

Option 2: Trooli Approved Installation

If you choose this option your Internal Installation will be carried by one of our own Trooli installation teams, and your end-to-end installation and service activation will be taken care of by Trooli. All installers work to our agreed standards using our approved equipment. The amount you pay for our installation service is standard in accordance with the following rules:

  • Drilling of a hole through the external premise wall will be as close to the existing BT telephone cable entry as safely as possible.
  • The location of the optical modem and router will be within the room in which the fibre enters the premises.Up to a maximum of 15m of internal fibre cabling will be provided to place the internal connection socket in a suitable location within that room.
  • The fibre cable will be tacked against walls and skirting boards; it may be on both inside and outside walls.

Please refer to our Price Guide for the latest pricing information. Call Flow approved Installation Services are covered by our Terms of Service.

Additional Services

If you require additional cabling work, such as alternate external wall entry, or additional internal cabling greater than 15m, you will need to opt for the Independent Installation.

We recommend CityWay Aerials ( for these non-standard installations.

Important safety information for Trooli Approved Installation and Additional Services

Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations. Technicians are not permitted to:

  1. Work at any premises unless a person over the age of 18 years and authorised by the Account Holder is present.
  2. Enter loft spaces or eaves cupboards unless they are correctly boarded and have a walk-in entrance and are not permitted to work in confined spaces.
  3. Use your ladders, stepladders, access equipment or tools.
  4. Lend their tools or equipment to you to complete parts of the job or any other work.
  5. Disturb or work in the vicinity of areas where they believe that asbestos is present.
  6. Work above a height of 5m.
  7. Access flat roofs or roof structures.
  8. Access underground structures, spaces or excavations or lift floor boards or drill through floors.
  9. Move your furniture.
  10. Perform specialist trenching or to install cables overhead.


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