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A fault has occurred in Kings Hill – we are investigating currently to identify cause.
Further updates to follow.
Please accept our apologies for any inconvenience caused.
Your new fibre optic connection will be built in two stages: the External Installation and the Internal Installation.
Stage 1: The external Installation
The External Installation is completed by Trooli. This brings the fibre optic cable up to the outside of your premises (what we call the ‘External Demarcation Point’). It will usually be next to the current copper telephone cable entry to your premises. We install a small box onto your external wall, and our fibre optic cable is connected into this box.
Stage 2: The internal installation
The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router.
A hole will be drilled through your external wall next to the small box that was installed during Stage 1, and an internal fibre optic cable (provided by Trooli) is routed from the outside box to the internal equipment location.
Your Internal Installation will be carried by one of our own Trooli installation teams, and your end-to-end installation and service activation will be taken care of by Trooli. All installers work to our agreed standards using our approved equipment. The amount you pay for our installation service is standard in accordance with the following rules:
Important safety information for Trooli Approved Installation and Additional Services
Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations. Technicians are not permitted to:
Please make sure your device is connected by a wired Ethernet cable into the back of the router when changing any of the configuration on your router, and not connected via Wi-Fi.