Your new fibre optic connection will be built in two stages: the External Installation and the Internal Installation.
Stage 1: The external Installation
The External Installation is completed by Trooli. This brings the fibre optic cable up to the outside of your premises (what we call the ‘External Demarcation Point’). It will usually be next to the current copper telephone cable entry to your premises. We install a small box onto your external wall, and our fibre optic cable is connected into this box.
Stage 2: The internal installation
The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router.
A hole will be drilled through your external wall next to the small box that was installed during Stage 1, and an internal fibre optic cable (provided by Trooli) is routed from the outside box to the internal equipment location.
Your Internal Installation will be carried by one of our own Trooli installation teams, and your end-to-end installation and service activation will be taken care of by Trooli. All installers work to our agreed standards using our approved equipment. The amount you pay for our installation service is standard in accordance with the following rules:
Please refer to our Price Guide for the latest pricing information. Call Flow approved Installation Services are covered by our Terms of Service.
Important safety information for Trooli Approved Installation and Additional Services
Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations. Technicians are not permitted to:
Please make sure your device is connected by a wired Ethernet cable into the back of the router when changing any of the configuration on your router, and not connected via Wi-Fi.
The router that we have selected for our Trooli Business broadband services is the Technicolor Billion 8900AX-2400.
Specification sheet: Business Router Specification
Features
Review from Techradar.com
“Billion has done it again and delivered the fastest router it’s ever released. Boasting a throughput of 2,400Mbps over both a 2.4GHz and 5GHz band, the BiPac 8900AX-2400 is a beast – even if we wouldn’t consider it aesthetically pleasing. In lieu of a dated interface, this router features a wide range of ports for added storage down the line on top of integrating a state of the art ADSL2+ modem.”
https://www.techradar.com/reviews/billion-bipac-8900ax-2400-router
Experience Gigabit
The BiPAC 8900AX-2400 has four Gigabit LAN ports and one Giga Ethernet WAN port that can be configured as a WAN interfacefor broadband connectivity. This EWAN offers another broadband connectivity option for connecting to a cable, DSL, fibre modem. The BiPAC8900AX-2400 again offers users convenience and optimal network performance with data rates reaching up to 1Gbps.
Trooli help
If you need technical help you can speak to our Trooli help desk via online chat, or by calling 0800 358 7680, or you can email support@trooli.com.
The router we have selected for our Trooli Home broadband services is the Technicolor DGA2231.
You can download the data sheet for this router here: DGA2231 Datasheet
Components
What’s in the box?
What are the different ports on the router for?
Buttons
Router and modem set up
Setting up a wired connection
Power on the router
LED status (the lights on the front)
There are a row of LEDs that will tell you about the status of the connection. From left to right, the LEDs refer to:
What do the different LED colours mean?
If you need technical help you can speak to our Trooli help desk via online chat, or by calling 0800 358 7680, or you can email support@trooli.com.