Two installation stages
Your new fibre optic connection will be built in two stages: the External Installation and the Internal Installation.
Stage 1: The external Installation
The External Installation is completed by Trooli. This brings the fibre optic cable up to the outside of your premises (what we call the ‘External Demarcation Point’). It will usually be next to the current copper telephone cable entry to your premises. We install a small box onto your external wall, and our fibre optic cable is connected into this box.
Stage 2: The internal installation
The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router.
A hole will be drilled through your external wall next to the small box that was installed during Stage 1, and an internal fibre optic cable (provided by Trooli) is routed from the outside box to the internal equipment location.
Trooli Approved Installation
Your Internal Installation will be carried by one of our own Trooli installation teams, and your end-to-end installation and service activation will be taken care of by Trooli. All installers work to our agreed standards using our approved equipment. The amount you pay for our installation service is standard in accordance with the following rules:
- Drilling of a hole through the external premise wall will be as close to the existing BT telephone cable entry as safely as possible.
- The location of the optical modem and router will be within the room in which the fibre enters the premises. Up to a maximum of 15m of internal fibre cabling will be provided to place the internal connection socket in a suitable location within that room.
- The fibre cable will be tacked against walls and skirting boards; it may be on both inside and outside walls.
Important safety information for Trooli Approved Installation and Additional Services
Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations. Technicians are not permitted to:
- Work at any premises unless a person over the age of 18 years and authorised by the Account Holder is present.
- Enter loft spaces or eaves cupboards unless they are correctly boarded and have a walk-in entrance and are not permitted to work in confined spaces.
- Use your ladders, stepladders, access equipment or tools.
- Lend their tools or equipment to you to complete parts of the job or any other work.
- Disturb or work in the vicinity of areas where they believe that asbestos is present.
- Work above a height of 5m.
- Access flat roofs or roof structures.
- Access underground structures, spaces or excavations or lift floor boards or drill through floors.
- Move your furniture.
- Perform specialist trenching or to install cables overhead.