Postcode Found!

Please select your address from the list below. If your address is not listed here, it has been identified as one that we are unable to serve as yet due to a lack of suitable, existing infrastructure. Please register your interest here and we will be in touch when we are able to provide a service at your address.

Already Connected

It appears we already serve our Trooli network to this house. If you are in the process of moving to this address or want to transfer the service into your name, please call our sales team on 0800 358 7680 (Option 1) so they can assist.

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Already Ordered

It appears we already have an order in progress for this property and our service activation team will be in touch in due course to confirm your installation. Please call our sales team on 0800 358 7680 (Option 1) if you have any further questions on your order.

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HELP CENTRE STEP 1 TAKE THE SPEED TEST STEP 2 BASIC & ADVANCED CHECKS

MY CONNECTION IS SLOW

Follow our step-by-step guide to solve your issue.
If that does not work, we will put you in touch with one of our team.

BASIC & ADVANCED CHECKS

Try some of these checks below and then run the speed test again.

- Ethernet cable – Try changing the ethernet cable between the device and router.
  
  Router port – Try changing the ethernet cable to another port on the router.
  
  Multiple devices – Switch off some of your devices. Each device connected will take up bandwidth and the speeds to your router are shared between all devices connected in your home.
  
  Another device – Try and hardwire another device and see if the speeds improve. Some devices have different speed capabilities.
  
  Downloads – Downloading games/films/software can reduce your speeds because it will take up bandwidth. Ensure no downloads are happening during the test.
  
  Firewalls – They can restrict the speeds, so please test behind the firewall if possible. (Disable the firewall on your pc or laptop).
- Wireless test – Try doing a wireless speed test on the 5Ghz network on the same device, do the speeds improve?
  
  VPN – Do you use a VPN? A VPN will limit the speeds on your devices, so please ensure they are disconnected during the test.
  
  Powerline adapters – If you are hardwiring to the Trooli router using a powerline adapter, your internal wiring will reduce the speeds. Disconnect and try the speed test again.
  
  Mesh system – If you are hardwiring into the mesh system, it can reduce speeds as the discs are connected either via wireless or through your internal wiring. Switch off and try the speed test again.
  
  Switches – Testing through switches can cap the speeds. Please test with this disconnected if possible.
  
  Internal network – These can decrease the speeds achieved on devices. To test reliably, it is best to disconnect this before completing the speed test.

This fixed my problem

I still have a problem

If you need more help, please contact us.

Contact

Customer Support
Phone: 0800 358 7680
email: [email protected]

Opening Hours
Mon to Fri 08:30 - 18:00
Sat-Sun, Bank Hol. 09:00 -17:00

Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]

Opening Hours
Mon to Fri 08:00 - 18:00
Sat-Sun, Bank Hol. Closed

Recontracts
Phone: 0800 054 1333
email: [email protected]

Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed

Cancellations
Phone: 0800 054 1333
email: [email protected]

Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed

QUICK LINKS

Thank you for using our help centre, we're pleased your problem is resolved and you're back to enjoying your ultrafast speeds. Return to help centre or return to home.