Offer Terms & Conditions

12 DAYS OF CHRISTMAS

  • 12 days of Christmas offer valid for new customers who either (i) sign up to a Trooli Broadband service between 24/12/19 and 07/01/20 or (ii) register their interest in a Trooli Broadband service between 24/12/19 and 07/01/20 and confirm their order by 28/02/20.
  • Minimum monthly spend: £50 for 300Mb Download (100Mb Upload) package (other package options available, see www.trooli.com), contract term 18 months.
  • Customers registering their interest during this time period must reference ’12 days of Christmas’ when submitting their registration.
  • Once the order has been confirmed, our team will be in touch to confirm installation dates and the customer will receive their activation free of charge. Standard activation cost worth £80.
  • All other costs, such as installation and monthly broadband costs will be as per the advertised costs at the date of order.
  • The notice period to existing provider needs to be given once you have an installation date from Trooli.
  • Wifi speeds vary by device and home set-up, see www.trooli.com for more details.
  • Trooli broadband excludes a phoneline (because it’s not needed).
  • Standard termination T&C’s apply (trooli.com/about-us/legal).
  • Upgrade offer only relations to Trooli broadband and no other provider’s service.

MEMBER GET MEMBER – EXISTING CUSTOMERS

  • Friends and Family must complete their order with Trooli by 31.12.20.
  • Minimum monthly spend: £50 for 300Mb Download (100Mb Upload) package (other package options available, see trooli.com).
  • Maximum total reward for you: 6 new family / friend customers with a FREE 3 month package upgrade per customer.
  • Maximum upgrade period is 18 months per customer. Free package upgrades available whilst you are in contract, to continue to benefit from this offer beyond the end of your 18 month contract term, a further contract term will be required.
  • To receive your free three month upgrade, ensure your friend / family member references your account number when they sign up. Once they have signed up and been connected to a Trooli broadband package, we will contact you to confirm your free, three month upgrade.
  • After three months you will revert to your original package.
  • The free upgrade offer is not available if you are already on our Business 900 Mb package and no replacement offer is available. Speed guaranteed to the Trooli router. Wifi speeds vary by device and home set-up, see www.trooli.com for more details. Trooli broadband excludes a phoneline (because it’s not needed). Standard termination T&C’s apply www.trooli.com/about-us/legal/.
  • Upgrade offer only relations to Trooli broadband and no other provider’s service.

MEMBER GET MEMBER – NEW CUSTOMERS

  • New customers, as recommended through the Member Get Member promotion must sign up to a new Trooli broadband package by 31.12.20.
  • Minimum monthly spend: £50 for 300Mb Download (100Mb Upload) package (other package options available, see www.trooli.com), contract term 18 months.
  • New customers must reference the existing members Trooli account reference when placing their order.
  • Once the order has been confirmed, our team will be in touch to confirm installation dates and the customer will receive their 1st month’s broadband free of charge.
  • All other costs, such as installation and activation costs will be as per the advertised costs at the date of order.
  • Speed guaranteed to the Trooli router. Wifi speeds vary by device and home set-up, see www.trooli.com for more details. Trooli broadband excludes a phoneline (because it’s not needed). Standard termination T&C’s apply www.trooli.com/about-us/legal.
  • Upgrade offer only relations to Trooli broadband and no other provider’s service.

FREE INSTALLATION

  • Customers who sign up to one of Trooli’s three broadband packages (300 Mb, 500Mb or 1000MB) will benefit from a free installation worth £120
  • Installation cost worth £120 free of charge for standard installations. A survey will be completed as part of your order to confirm if any additional work is required to connect your property and, if so, we will contact you to agree before proceeding. 
  • Available to eligible customers agreeing to an 18 month contract with Trooli
  • Not in conjunction with any other promotion
  • External factors such as home wiring can affect speed. WiFi speeds vary by device and home set-up. See trooli.com/help/faqs/  for more details
  • Trooli broadband excludes a phone line
  • Offer valid until 30/06/2020
  • Other exclusions and conditions apply

WE’LL PAY YOUR BILL

  • Trooli will pay your existing broadband bill for 1 month whilst you change, up to the value of your new Trooli monthly package (if your existing package is more expensive than ours, you will need to pay the difference)
  • Speed guaranteed to the Trooli router
  • If we don’t deliver on our speed guarantee, you can terminate your connection with us within 14 days of installation at no cost. After 14 days our standard T&C’s apply
  • Offer only covers the broadband fee and not any other fees
  • Not in conjunction with any other promotion
  • The notice period to existing provider needs to be given once you have an installation date from Trooli
  • WiFi speeds vary by device and home set-up, see trooli.com for more details
  • Trooli broadband excludes a phone line (because it’s not needed)
  • Offer valid until 31st January 2020