TERMS AND CONDITIONS

      • Promotional offer applicable for new orders placed between 12/05/21 and 18/07/21.
      • Price reduction applicable to 300 Mbps packages only:
        • 300 Mbps Residential Package: £35 per month
        • 300 Mbps Business Package: £50 +VAT per month
      • Standard orders will receive free installation worth £120, unless additional work is required to complete installation – see below for terms
      • Customers are able to request an installation date within 3 months of the date of order to receive this promotional offer.
      • All orders will be required to pay £35 set-up fee unless property is eligible for a Government Rural Voucher – this is determined by the Department of Culture, Media and Sport and not Trooli.
      • Wherever possible, Trooli aim to complete customer installations within 4 – 6 weeks of the date of order, unless otherwise requested by customer. In certain circumstances Trooli may need to delay a customer installation – customers will be informed and will still receive the promotional monthly rate. These reasons can include, but are not exclusive to, unexpected issues with customer lead ins e.g. unexpected blockages and customer or 3rd party delays with voucher processing where relevant
      • Free installation applies to standard installations only. A survey will be completed as part of your order to confirm if any additional work is required. Where a property is identified as ‘non-duct’ and additional work is required for connection, the customer will retain their monthly discount but installation costs may be required.  Customers will be notified of any additional costs before proceeding and given the opportunity to cancel without charge.
      • Offer only covers the broadband service, no discount will be applied to any additional services ordered by a customer such as static Ips, phone line or call plans. A phone line is not needed to receive Trooli broadband.
      • New Customers Only.
      • Offer not in conjunction with any other promotion.
      • Customers are able to cancel their order without charge within 14 days of their order date. Cancellations after this point may be liable for installation, set-up costs or early exit charges depending on the point of cancellation.
      • Minimum monthly spend: £35 for 300Mb Download (100Mb Upload) package (other package options available but are not subject to the promotional offer).
      • Contract term 18 months. Discounted rate applies to the minimum contract term, at which point cost will revert to standard package costs as below:
        • 300 Mbps Residential Package: £50 per month
        • 300 Mbps Business Package: £65 +VAT per month
      • Once the order has been confirmed, our team will be in touch to confirm installation dates. No charges will be made to customer until service has been activated.
      • Speed guaranteed to the Trooli router. Wifi speeds vary by device and home set-up. See trooli.com/help/faqs/  for more details.
      • These promotional terms do not replace or amend our core network terms of service, which all customer connections are bound by. These terms can be found at https://www.trooli.com/about-us/legal/
      • Our Member Get Member offer is available to all existing customers currently in a fixed term 18 month contract.
      • Maximum total reward to you: 6 x 50% credit to your Trooli bill per 18 month contract.
      • To get 50% of your bill, Friends and Family must complete their order with Trooli by 30/09/21
      • Minimum monthly spend: £35 for 300Mb Download (100Mb Upload) package (other package options available but are not subject to the promotional offer).
      • Friends and Family must share your name and account number when they sign up for Trooli.
      • Only one discount per monthly bill. For multiple referrals in the same month your discount will be applied to future bills.
      • To continue to benefit from this offer beyond the end of your contract term, you will be required to sign into a new 18 month contract.
      • Discount credit will be applied to your next bill once their service has been connected.
      • This offer only relates to Trooli broadband and no other provider’s service.

       

      • New customers, as recommended through the Member Get Member promotion must sign up to a new Trooli broadband package by 30/09/21.
      • Minimum monthly spend: £35 for 300Mb Download (100Mb Upload) package (other package options available but are not subject to the promotional offer).
      • New customers must reference the existing members name when placing their order.
      • Once the order has been confirmed, our team will be in touch to confirm installation dates.
      • All other costs, such as installation and monthly package costs will be as per the advertised costs at the date of order.
      • Speed guaranteed to the Trooli router. Wifi speeds vary by device and home set-up, see www.trooli.com for more details. Trooli broadband excludes a phoneline (because it’s not needed).
      • Upgrade offer only relations to Trooli broadband and no other provider’s service.
      • Customers who sign up to one of Trooli’s three broadband packages (300 Mb, 500Mb or 1000MB) will benefit from a free installation worth £120.
      • Installation cost worth £120 free of charge for standard installations. A survey will be completed as part of your order to confirm if any additional work is required to connect your property and, if so, we will contact you to agree before proceeding. 
      • Available to eligible customers agreeing to an 18 month contract with Trooli.
      • Not in conjunction with any other promotion.
      • External factors such as home wiring can affect speed. WiFi speeds vary by device and home set-up. See trooli.com/help/faqs/  for more details.
      • Trooli broadband excludes a phone line.
      • Offer valid until 31/12/21.
      • Other exclusions and conditions apply.